FAQ

FAQ


What are the delivery times for your products?

The delivery time is between 2 days (for products that are in stock in Germany) and 15 business days, depending on where our warehouse is located.

If there is no information about the delivery time in the product description, the delivery will take between 5 and 15 business days. The established average is 10 calendar days. For products with express shipping, we indicate the delivery time (2 to 5 business days, depending on the product).

If you have a specific date you need your product, do not hesitate to ask us.

Due to the health crisis that deteriorates the service quality of the various people involved in the delivery, the deadlines may be extended by a few days. Please excuse the inconvenience due to this exceptional situation.


Are deliveries possible anywhere in the world?

Yes, definitely. We ship all over the world.


Where do we ship your product from?

The products offered on uhrenbox.laden.de are shipped from our warehouses in Germany, the United Kingdom, France or China.

If uhrenbox.laden.de imports a product from outside the European Union, import VAT will be charged and will not be covered by uhrenbox.laden.de, as well as any customs duties.


Is there a way to track my order?

Yes! An automatic tracking system was set up at the beginning of December 2020. You will receive the link to the tracking page via email after placing your order, but you can also go there directly here: Activate notifications to be informed about the progress of your order delivery.


My order is missing some items, what happens?

Our products can be shipped separately. For example, if this contains items from two different warehouses, there will consequently be two deliveries.


Where are you located?

We are a German company that pays its taxes in Germany and is based in Karlsruhe, Germany. Our customer service is also 100% based in Germany.


I still have not received my order. Why is it taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. If you feel you need information in tracking your order, please write to us at the following address: moon.blossom.day@gmail.com.



Do you have a refund policy?

We do our best to resolve any issues our customers may have with their items. If you would like a refund for your order, we can certainly provide one, as long as the appeal is made within 14 days of the delivery date and the product(s) in question are not damaged. Please see our refund policy for more information.
Logically, a refund cannot take place if the package has already been shipped and not yet delivered.